Refund policy
Last updated: May 25, 2026
PRINT TO ORDER NOTICE
All of our products are printed fresh to order and made
specifically for you. Because of this, we do not accept
returns or exchanges for reasons other than delivery
damage or a defective product. Please review your order
carefully before completing your purchase.
DELIVERY GUARANTEE
If your item arrives damaged or broken due to shipping
we will replace it at no cost to you. You must contact
us within 48 hours of delivery and provide the following:
* A clear photo of the damaged item
* A clear photo of the packaging it arrived in
* Your order number
Claims submitted after 48 hours or without the required
photos may not qualify for a replacement. Read our full
warranty policy at https://unclejojos.store/pages/warranty
DAMAGES AND ISSUES
Please inspect your order as soon as it arrives. If your
item is defective, damaged, or incorrect please contact
us immediately so we can make it right.
NON-RETURNABLE ITEMS
Because all of our products are custom printed to order
the following cannot be returned or exchanged:
* Printed to order figures and collectibles
* Personalized or custom items
* Sale items
* Gift cards
REFUNDS
If your replacement or refund is approved we will notify
you by email. Approved refunds will be processed to your
original payment method within 10 business days. Please
allow additional time for your bank or credit card company
to post the refund. If 15 business days have passed since
your refund was approved and you have not received it
please contact us at claims@unclejojos.store
EUROPEAN UNION CUSTOMERS
If your order is being shipped into the European Union
you have the right to cancel or return your order within
14 days for any reason and without justification. Your
item must be in the same condition you received it and
in its original packaging. You will also need your
receipt or proof of purchase.
CONTACT US
If you have any questions about your order or our return
policy please reach out to us directly. We are a small
family owned business and we take care of our customers.
Email: support@unclejojos.store
Toll Free: 1 (866) 311 0350
Contact Page: https://unclejojos.store/pages/contact
Uncle JoJo's Store
Made fresh. Printed with care. Shipped with love.
